Monthly Archives: February 2015

Pillar Properties Named Tops in the Nation for Resident Satisfaction!


National Award-Company-2014 (2)

Our teams are constantly focused on customer service at Pillar Properties.  Its the cornerstone of our mission – to provide what we call a ‘quietly awesome’ experience for our residents.  That means our teams work diligently behind the scenes to make sure the experience inside our properties matches residents lifestyles, needs and expectations.  Being quietly awesome is a focus for everything we do and it is the guiding light of our customer service team.

That’s why we are especially proud to receive the SatisFacts 2014 National Resident Satisfaction Award for 2014.  SatisFacts is a national company that works with more than a million apartment dwellers annually to gauge their experiences.  We are thrilled that of the nearly 300 property management companies across the country, Pillar Properties is ranked in the top three!*

“Seeing Pillar Properties recognized with this award is exceptional but I can humbly say I am not surprised,” said Billy Pettit, senior vice president for Pillar Properties.  “This all comes back to the teams at each of our properties – The Lyric, The Wave and The Nolo at Stadium Place, The Century, The Corydon and The 101.  They are deeply committed to making our properties a special place to live and they are clearly succeeding.”

SatisFacts surveys all residents annually and again anytime a resident moves in, has a maintenance request or moves out. Based on those surveys, Pillar Properties also received an Exceptional Company Award (score of 4.5 or higher of 5.0) for resident satisfaction.  You can see the awards and rankings here.

“This awards shows us that our teams are responding to our resident’s needs and that’s what truly matters to us. We focus every day on ensuring that our property teams are quick to address any issues that arise for our residents.  That’s what makes Pillar Properties different from other property owners and that’s what being quietly awesome is all about,” said Pettit.

SatisFacts is the apartment industry retention and reputation management authority, working with hundreds of management companies and more than a million apartment units nationally.  You can learn more about the company here.



* Of companies with less than 2,000 apartment units



Recap: Valentine’s Day

When there’s a holiday, there’s always something fun happening at our properties.

For Valentine’s Day our properties decided to do a little something for our residents. Check out below what they did, and follow the link to read more!

Stadium Place: Coffee and Tasty Treats!


The Lyric: Love Sucks Party


The Century: Sing your Heart out Karaoke Party


The 101: Tasty treats for residents


We want to thank our residents for being a part of our Valentine’s Day festivities, you made Valentine’s Day special for us!

Celebrating our Team Members as Finalists of the Emerald Awards

We are thrilled to congratulate the Pillar Properties team members who have been named finalists in the Emerald Awards. This annual awards presentation, sponsored by the Washington Multifamily Housing Association (WMFHA), honors the top performers in the apartment industry in the Pacific Northwest.
It is a testament to our Quietly Awesome team that we have six people who are finalists this year! A big congratulations to the following:

From Stadium Place:

  • Tyler Patton, Maintenance Supervisor of the Year (301+ Units)
  • Nicole Kellogg, Assistant Manager of the Year
  • Lauren Reel, Leasing Consultant of the Year
  • Megan Vallor, Community Manager of the Year
Stadium Place Team Members Tyler Patton, Nicole Kellogg, Lauren Reel and Megan Vallor.

From The Corydon:

  • Richard Hughes, Maintenance Supervisor of the Year (1-150 Units)

From The 101:

  • Sam Hale, Maintenance Rookie of the Year


The Emerald Awards also recognize individual properties and we are pleased that The Lyric is a finalist for Community of the Year

The Lyric Aerial View

The Lyric Aerial View

and Stadium Place is a finalist for New Development of the Year.

The Nolo and The Wave - Stadium Place

The Nolo and The Wave – Stadium Place

Please join us in congratulating our finalists and wish them luck when the winners are announced at the big awards presentation on February 12th.

Thank you for helping collect over 75,000 meals for Northwest Harvest

We are proud of our partnership with KING5 to cheer on the Seahawks and help fill the shelves at Northwest Harvest.  We had a food drive at each of our properties and everyone who donated got a pair of these cool KING5 #twelfie shades!

Team members modeling the #twelfie shades!

And while the Seahawks didn’t quite bring home the victory (so close!), the big winner was Northwest Harvest as generous fans from all over Puget Sound donated more than 75,000 meals in the week leading up to the Super Bowl.


KING5 was live during their morning news outside of Stadium Place on Super Blue Friday with a long line of 12s patiently waiting to donate and get their #twelfie glasses!


We even had some little 12s wait in line to donate!


We want to thank our residents and everyone else who was part of the food drive, we couldn’t have done it without you!

Stadium Place resident Helen woke up early to donate and get her #twelfie shades!

Stadium Place resident Helen woke up early to donate and get her #twelfie shades!

We donated, too! Our VP of Multi Family Operations, Diana Norbury and VP of Construction and Plan Operations, Scott Haines presented a check to Northwest Harvest live on KING5 News!